Policies

sizes

Just the right size? Please be sure to look at the measurements in the description area of each item you would like to purchase. All dimensions listed for rubber stamps are of the stamped image; it does not include the mounted block. Items are photographed to show detail and may appear larger (or smaller) than you may realize.

ALL SIZES ARE APPROXIMATE.

shipping info

It's coming your way! Most orders ship within 2-5 business days. (Custom orders take longer. Please see individual listings for details.) If you need something lickety split, please contact us before you place your order.

We ship USPS and your tracking information will be sent to you via email when your order ships. We happily ship to international addresses, but any customs fees and taxes are your responsibility. Please note that international orders usually take 10 - 21 business days to arrive -- sometimes longer depending on customs. If you’re unsure of your country’s laws and policies regarding customs fees, please contact your local customs office. We strongly recommend you familiarize yourself with the customs charges in your country before you place an order. We are prohibited by law from declaring ordered merchandise as “Gift” on customs forms.

To get an estimate of what your custom fees might be, check out Duty Calculator. All orders are shipped from our studio in Rockville, MD

*Shipping times are based on information provided by the United States Postal Service. Estimated time does NOT included time in customs nor transit time in destination. International First Class Mail does not provide tracking number, delivery confirmation or insurance.

Please note:

- All items are carefully packed to prevent damage. However, if such occurs, please photograph and keep all contents, including packaging for insurance claim purposes. Please contact us at within 5 business days of package arrival for further instructions.

- (International orders) Customers are responsible for any applicable V.A.T., G.S.T., customs taxes or tariffs assessed in their home country.

- Felicette is in no way responsible for any delays in shipping, damages in transit, packages not picked up, packages lost during transit if provided shipping/delivery address information is incorrect or international customs issues. If your package has been marked delivered, but “not received” it is the responsibility of you and your local Post Office Branch to track it down. If your package does not turn up, please contact your post office to file a claim, or to get in touch with your delivery-person for the details of where/when they left your package.

Packages that go missing via USPS will be offered store credit (no refunds) or a replacement AFTER 30 days of no movement via the USPS tracking website.

free shipping

To qualify for free shipping your order must be over $75 before tax for domestic orders and over $100 for international orders. 

wholesale

If you are interested in carrying Felicette's stamps in your store please send me an email at lauren@felicette.com and I will send you more information. 

returns & exchanges

I want you to truly enjoy your purchase from Felicette. If, however, you are not completely satisfied with your order we will gladly accept the return of the unused and undamaged merchandise for a refund or an exchange. Just let me know within 7 days of merchandise arrival. Returns must be pre-authorized prior to sending merchandise back. Returned merchandise must be in its original packaging, accompanied by a copy of purchase receipt, insured for the full price and returned within 14 days of order delivery date.

Custom and Customizable items are NON RETURNABLE due to their individual nature

Please note:

- Shipping charges are not refundable.
- Return shipping costs are customer’s responsibility unless there is damage to the item.
- All SALE items are final.
- All customizable items are final.
- Once we have received your return we will process the refund or exchange within 5 business days.

stamp copyright policy

Felicette’s designs are original and copyrighted. The purchaser of a stamp from Felicette is granted a limited license to use such product, for personal, noncommercial use only. Products from Felicette may be used for unique hand stamped work only. Under no circumstances is mechanical or electronic reproduction allowed. If you have any questions just let me know.

My artwork may not be used to represent “your logo” or company image and rubber stamp image may not be duplicated to match any of your company’s marketing material and or corporate look. Unless it is a custom design made by me for your business.

privacy policy

Between you and us. Your information will not be sold or shared with third parties. Provided information will only be used for transaction and shipping purposes.

thank you

Thank you for purchasing from Felicette! By clicking that final button, your lovely items are not only being swiftly packaged and heading out the door, but you also agree with the above stated policies.

Any further questions contact us at hello@felicette.com

Felicette™

All rights reserved. © 2015 Felicette, LLC